Travel and tourism is one of the largest industries in the world and contributes to a major % of ecommerce business. It contributes generously to the world economy and has contributed 4.7 trillion U.S. dollars in 2020 alone.
As the global demand for travel and tourism services grows, the industry must keep up with customer expectations in a virtually connected era. To tackle this, travel agencies are figuring out new ways to create new business models in order to balance costs while improving customer satisfaction. Travel Process Outsourcing Services is one of the pillars that help businesses to improve work efficiency, deliver high customer satisfaction ratings and retention, and assure timely delivery of services.
Outsourcing Travel Operations allows travel agencies to shift their focus from run-time tasks to core objectives of the business. Thus, allowing them to generate more revenue streams and opportunities, resulting in better productivity and growth. Furthermore, travel & Tourism Industry Outsourcing also efficiently tackles the cutthroat competition that has constantly been building up in the travel industry as it lowers down the cost of support and operations.
Keeping these merits in mind, Travel and leisure companies are increasingly outsourcing their operations, including travel process outsourcing. And, when it comes to the Travel Process Outsourcing Company, SPVAIG stands on the top pedestal.
We offer state-of-the-art solutions for tourism industry outsourcing services and possess an in-depth knowledge of travel and business process outsourcing. SPVAIG is a world-renowned Travel Process Outsourcing Services company committed to delivering exceptional products and services to its customers.
We cover a wide array of outsourcing travel management services and assure better and more productive multi-channel marketing, customer communications, and satisfaction. Here are some of the many TPO services that we offer to our clients.
Outsourced booking agents are there to help the customers to book tickets, flights, cars, buses, cruises, and hotels through GDS/ticketing Platforms. It also provides a 24X7 booking service to guarantee consistency and convenience and informs customers verifying rules and regulations for tickets regarding the cancellation, modification, and more.
We have a dedicated team of data entry clerks strictly monitored to ensure quality and performance. Our data entry services include transcribers, typists, basic excel entry-makers, and coders to handle all of your data-entry-related needs.
We also offer inbound and outbound sales processes by cold calling potential customers and resolving complaint tickets. This feature directly promotes the sales and revenue of the business and also assures customer satisfaction.
Business outsourcing in travel allows you to effectively Investigate failed transactions, perform automated invoice processing, and manage supplier email queries & complaints without hampering the core workflow of the business. Plus, it also helps in processing refunds, claims, and compensation for lost baggage quickly at any time.
With the current growth in travel industry and bookings, Do you need some extra hands in your back office team to handle additional load i.e. attending calls, replying to emails, checking fares, cancellations and refunds etc.? Do you need temporary team to assist for a shorter duration? We understand every customer of yours is looking for a wonderful support and service experience and we can help you deliver it. Our team specialised in Travel Processes, is available to support in global time zones.
We also facilitate a team of committed and passionate help desk operators responsible for managing before, during, and after travel-related inquiries for Leisure or Business customers. They provide quick, reliable, and precise information to customers while ensuring call resolution on time and conducting a professional yet effective quality-communication process. Helpdesk services are provided to customers through phone, emails, SMS, social media, and dedicated apps. The agent can use these sources to converse and log all interactions through a provided CRM tool or Excel.
SPVAIG Pvt. Ltd. has been a pioneering name for travel technologies and outsourcing travel management. We possess a deep understanding of the travel & tourism industry and help travel agencies to optimize operations and simplify tasks.
By outsourcing your back-office operations to us,you can eliminate the costly and time-consuming work of manual processes and channel your time,resources,and workforce to escalate your business venture.
Our modern security and information protocols guarantee an encrypted and secure transfer and management of sensitive data. So, you can plan marketing strategies and penetrate new revenue streams without worrying about data leakage or theft.
Our diverse team of support executives can handle queries and complaints from different regions with different ethnicities without hassle. Thus, covering a range of demographics.
At SPVAIG,we use proper hierachical order to keep things smooth and streamlined.We include three categories of team members that oversee the outsourcing
1. We have a team of Back-Office Expert and ticketing Agents who possess a deep knowledge of Consolidators, GDS, and Ariline Systems such as Sabre, Amadeus, and Travelport.
2. To oversee and monitor the ticketing agents,the middle level consists of team leads, who can manage teams that operate on a specific service, forinstance, hotels, flights, Sightseeing, Crusie, or other platforms.
3. And, to manage the overall outsourcing process, the senior level consists of experienced managers who can monitor operations, track performance, and manage the complete process.
While your business has a fixed operating time of the day, issues and queries of your customers are always and never-ending. Our customer support services are available to your users anytime and anywhere, ensuring better customer satisfaction.
By outsourcing to SPVAIG, you can escalate your data entry and processing powers. We include numerous data entry specialists with high-level accuracy who can manage your data entry and processing better than in-house teams.
Travel process outsourcing (TPO) refers to the delegation of customer service and other essential business tasks of a travel agency or a travel business to an external provider. The external providers possess expertise in these processes and can manage the operations better and more efficiently.
BPO (business process outsourcing) refers to outsourcing tasks of a company to a third party for easy management. Whereas, the term TPO is used exclusively for delegation activities of travel business to a third-party provider. To put it in simple words, BPO is the general term for outsourcing services for all companies, and TPO is a specific term for outsourcing services for companies operating in the travel and tourism sector.
Here are some merits your business can enjoy by opting for travel process outsourcing.